This Privacy Policy applies to Personal Information collected by D.R. Horton, Inc., and its Affiliates displaying or linking to this Privacy Policy (collectively referred to herein as "D.R. Horton," "we," "us," or "our"). Some of our Affiliates (for example, DHI Mortgage Company, Ltd.) have adopted a different privacy policy that is displayed on their website. In such case, that Affiliate's privacy policy governs the use and collection of your personal information by that Affiliate.
This Privacy Policy describes the types of Personal Information we obtain, how we use the Personal Information, with whom we share it, and the choices available to your regarding our use and sharing of the Personal Information. As used herein, the words "user," "you," and "your" mean individuals who interact with D.R. Horton. Throughout this Privacy Policy, where we refer to residents of a particular location, we mean individuals who currently reside in that location as indicated by information regarding their place of residence they have provided to us (such as through submission of an online form), or as otherwise made available to us.
Where applicable, you agree to the use of your Personal Information, as described in this Privacy Policy, each time we collect information from you, including in person and when you access or use our Sites, so we urge you to read this document in full, and Contact Us if you have any questions. Capitalized terms in this Privacy Policy that are not otherwise defined herein may be defined in the Definitions section of this Privacy Policy.
Categories of Personal Information We Collect
We collect the following categories of Personal Information:
Contact Information
We collect your name, address, email address, or phone number as part of your interactions with us.
Demographic Information
When you interact with us, we collect the name of your present community or a D.R. Horton community in which you are interested and other demographic information, such as your age and areas of interest.
Transaction Information
When you transact business with us, we collect information which may include but is not limited to your Social Security number, government issued identification number, insurance policy number, financial information, payment card or banking information, responses to surveys, and other information necessary to complete your transaction or related thereto.
Legally Protected Characteristics
Depending on the nature of our interaction with you, we collect certain information related to legally protected characteristics. This may include information such as your age or disability. We collect this information from you in order to comply with our legal obligations or to complete transaction you have requested.
Commercial Information
Depending on the nature of our interaction with you, we collect certain commercial information related to you, including property records, records of past purchases involving D.R. Horton or its Affiliates, or other information that you provide to us. We collect this information as a result of our transactions with you, either from you directly, through our Service Providers, or from third parties. We also collect certain commercial information from publicly available sources in order to facilitate transactions.
Device Information
When you interact with us online, we collect certain information about the computers, phones, and other devices you use to interact with us, including IP Address, operating system, device identifiers such as your Media Access Control (MAC) address or mobile advertising identifier, Cookie IDs, the browser you use, your network connection, or other unique online identifiers that may be associated with you or your device. We obtain this information primarily from the use of Cookies and similar technologies. We describe our use of Cookies in more detail elsewhere in this Privacy Policy.
We are/or our Service Providers acting on our behalf may obtain precise geolocation data when you visit or interact with our Sites, in order to provide services to you.
Usage Information
Certain products or services, including but not limited to our Sites, applications offered by us, our Service Providers, or third parties, or devices installed within your D.R. Horton home, collect information about your usage of such product or service.
Video or Audio Recordings
Depending on the nature of your interaction with us, you may have provided us with video or audio recordings or consent for us to record our interactions with you. These may be recordings of your interactions with our customer representatives, voicemails you may leave us, or visits to our model homes. We collect video and audio recordings with your consent, or as permitted by applicable law. We use these recordings for quality assurance purposes, training purposes, security purposes, or to respond to your requests to us. We may also use testimonial recordings for marketing purposes but will only do so with your consent.
Educational, Professional, or Employment Related Information
We collect certain educational, professional, or employment-related information about you to complete transactions you have requested. Such information is collected from you directly, through our Service Providers, or from third parties and for the specific purposes outlined during collection.
We may share your educational information with our Affiliates and third parties, such as our Service Providers, to facilitate transactions you have requested.
Communications with D.R. Horton
We collect information that you provide to us in communications or interactions with our Sites, such as photographs you upload or other information provided in a text box.
Sensitive Personal Information
Some of the Personal Information we collect, such as legally protected characteristics and precise geolocation information, may be considered sensitive Personal Information under applicable law. Where we collect sensitive Personal Information, we do so with your consent, or as permitted by applicable law.
We use sensitive Personal Information to comply with certain legal obligations or to complete the transactions you have requested. We may disclose your sensitive Personal Information to our Affiliates and Service Providers to facilitate our transactions with you. We do not sell or share sensitive Personal Information.
How We Collect Personal Information
The information we collect varies depending on how you interact with us or others:
Information You Provide to Us
You may provide information to us online or in person for any number of reasons, such as when you create an Account or visit a model home. In such cases, we, or our Service Providers or third parties, collect the information you provide.
If you provide your email address to us, and do not opt out of receiving commercial emails from us about our products and services, you will receive commercial emails from us marketing our products and services, and we will collect your email address, and other information you provide as well as Automated Information. You may revoke your consent to receive commercial emails from D.R. Horton marketing out products and services by clicking "unsubscribe" in marketing email communications to you. If you have opted out of the receipt of marketing emails but would like to opt back in, please click here. You may also provide your email address to us in order to receive certain stock or financial information about our company. Please be aware that changes to Your Privacy Choices may not be immediate. We will implement your changes as quickly as practicable, but in all cases, in accordance with timeframes required by applicable law.
Information from Third Parties
We collect or purchase information from third parties, including marketing companies, digital advertising agencies, third-party ad servers, third-party email servers, data aggregators, analytics providers, investor relations firms, and third-party advertising networks. Certain of this information will be gathered from your activity on the Internet. If you have responded to, or interacted with, third parties that share your information with us, we collect the information the third parties provide to us, including your email address.
Our Social Media Pages
We maintain Social Media Pages on various social media platforms. If you interact with our Social Media Pages, we collect the information about your interaction with our Social Media Pages. Information posted on our Social Media Pages may become public or may be separately collected by third-party social media sites or platforms. In addition, our Sites provide social media features like "Follow," "Like," "Share" and "Link" buttons that collect your IP Address, and may place Cookies on your device in order to allow the functionality to perform properly. The information you post on our Social Media Pages is subject not only to this Privacy Policy, but also the privacy policies and terms of use of the respective third-party social media site or platform.
Smart Home Devices Installed in Your Home
With respect to our rental homes, we or our Property Managers are provided certain information collected by smart home devices installed in your home, on an ongoing basis, for property management purposes.
With respect to homes you purchase from us, certain smart home devices may be installed in your home. These devices may collect Personal Information about you and your use of the device. This information may be collected and used by the third-party providers of the devices, and such processing will be subject to their own privacy policies and practices, not ours. We recommend you carefully review your agreements with, and other terms and conditions published by, these third-party providers, as well as additional information about the devices by visiting our Smart Home Site. In homes you purchase from us, D.R. Horton does not collect any Personal Information from these devices about you or your use of the devices.
Cookies and Similar Tracking Technologies
Information Collected by Cookies and Similar Tracking Technologies
We use tracking technologies, such as Cookies and Web Beacons, to collect information about your interaction with the Sites.
We describe below the various types of Cookies and related technologies we may use and the purposes they perform. Please note that the specific Cookies we may use vary depending on the specific websites and services you use.
- Essential Cookies. These Cookies are strictly necessary to provide access to our Sites, provide services, and enable essential features. Essential Cookies cannot be disabled.
- Performance and Functionality Cookies. These Cookies collect information about how you use our Sites and allow us to remember the choices you make while browsing. The information these Cookies collect does not personally identify you, but allows us to optimize our Sites and makes our Sites easier for you to use.
- Analytics and Customization Cookies. These Cookies collect information we use in aggregate form to help us understand how our Sites are being used, how effective our marketing campaigns are, and how we may customize our Sites.
- Advertising Cookies. These Cookies collect information about your browsing history and are used to make advertising messages more relevant to you. We may share this information with third parties to help create and deliver advertising personalized to you and your interests.
- Social Networking Cookies. These Cookies are used to enable you to share pages and content on our Sites through third-party social networking and other websites. These Cookies may also be used for advertising purposes.
- Web Beacons. Web Beacons (also known as GIFs or clear GIFs) and similar technologies are electronic images that may recognize Cookies on your browser when you view a website or an email.
How We Use Personal Information
We use the Personal Information we collect for the following business purposes:
Communicating with You
We may use Personal Information to prepare and perform our contracts with you, respond to, and fulfill your requests, complete the transactions you have requested, and provide you with information and updates regarding our ongoing relationship. We may also use Personal Information to provide you with updates and announcements about our products and services, send information to you regarding our Sites, and support direct marketing and other opportunities of D.R. Horton and third parties as described in this Privacy Policy. In this regard, we may contact you by email, postal mail, phone or text message, including via autodialer, social media, or other means. You may visit Your Privacy Choices to control certain types of contact.
Providing, Improving, and Developing Our Products and Services
We use Personal Information to help us provide, improve, and develop our products and services. This includes using Personal Information for purposes such as data analysis, research, and audits.
Offering and Measuring Targeted Advertisements and Services
We may use Personal Information to personalize your experience with our products and services, on third-party websites and applications, and to determine the effectiveness of our promotional campaigns.
For any of the uses of your data described above that require your consent, you may withdraw your consent by visiting our Cookie Consent Tool.
Promoting Safety and Security
We use Personal Information to help verify user activity, as well as promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies, and comply with any applicable law, regulation, legal process, or governmental request. Such use and processing are based on our legitimate interest in helping maintain the safety of our company and users who interact with us online.
How Long We Keep Your Personal Information
We retain your Personal Information for as long as needed to fulfill the above-mentioned purposes and will not further process the data in a way that is incompatible with these purposes. We use the following criteria to determine how long to retain Personal Information: the length of time that we have a relationship with you, and the services we provide to you; your requests to us regarding your information, or our services; any applicable legal, contractual, tax or accounting purposes; and technical considerations and feasibility.
Those with Whom We Share Personal Information
To the extent permitted by applicable law and Your Privacy Choices, D.R. Horton discloses information including your Personal Information we collect online as well as information we may have collected about in person, without notice to you, to the following categories of third parties:
D.R. Horton Affiliates
D.R. Horton and its Affiliates may share your Personal Information with one another. Such sharing occurs primarily to complete transactions that you have requested or for the direct marketing purposes of D.R. Horton or its Affiliates. D.R. Horton is the party responsible for the management of Personal Information collected by us that is jointly used by our Affiliates.
Service Providers
If you are a D.R. Horton customer or prospective customer, we may disclose your Personal Information to our Service Providers to permit our Service Providers to provide services to us, and to communicate with you and provide services to you on our behalf.
Our Service Providers also collect Personal Information directly from you and process your Personal Information on our behalf. When Service Providers collect and process Personal Information on our behalf, they do so subject to their contractual obligations to us. Disclosure of Personal Information to Service Providers, and their direct collection of Personal Information is described in more detail below.
Financial Institutions & Payment Processors
- If you initiate a transaction, your payment card or banking information will be transmitted to, and shared with, the Service Providers processing electronic payments for us as well as the financial institutions and other Service Providers involved in processing your payment.
- Your information will be subject to this Privacy Policy and the security safeguards implemented by D.R. Horton, contractual limitations on use and disclosure included by D.R. Horton in its agreements with its Service Providers processing electronic payments, as well as the security practices and safeguards of the financial institutions involved in processing your payment. We retain no payment card information.
- With regard to ACH transactions, in accordance with requirements issue by the National Automated Clearing House Association or "NACHA," we will retain only your written authorization, authorizing us to process an ACH transaction, which will include certain of your banking account information. We will retain no other information generated or input by you during your ACH transaction.
Third Parties
We may share your Personal Information with certain third parties that may make use of your Personal Information to provide services to us, respond to your requests, and/or provide services in the community in which you are interested or live. Third parties may include marketing companies, digital advertising agencies, third-party ad servers, investor relation firms, data aggregators, advertising networks, and others. We may also sell your Personal Information to, or share your Personal Information with, third parties, so they may contact you for their own marketing purposes. We may receive a referral fee or other benefit in some cases. You may opt out of the sale or sharing of your Personal Information by visiting Your Privacy Choices.
Co-Branded Products and Services
- Some D.R. Horton products and services may be promoted with other companies, including our Affiliates and third parties.
- If you request information about these co-branded products and services, we will share your Personal Information with the other company associated with the co-branded advertisement, or they may collect such information directly from you as well.
- The information will be collected, used and shared in accordance with each company's privacy policy and any agreements with you.
Third Parties Involved in Your Transaction
Regarding third parties involved in your transaction, we may share information about your transaction with your settlement agent, the land seller, land developer, master developer of your community, or homeowner association, if needed, to execute the transaction or allow a third party to perform its responsibilities.
Third parties may also collect Personal Information directly from you and process your Personal Information for their own purposes. When third parties collect and process your Personal Information for their own purposes, they do so subject to their own privacy policies.
Property Managers
With respect to our rental homes, Property Managers may perform leasing and property management services for our communities. In the performance of these services, we may share your Personal Information with our Property Managers. In some cases, our Property Managers collect Personal Information directly from you. The collection and use of your Personal Information by our Property Managers for the leasing and management of our communities is governed by their privacy policies and their contractual obligations to us.
Analytics Providers
We may use analytics providers to analyze information that we, and they, collect regarding the online behavior of visitors to our Sites.
Additional Purposes for Sharing
Legal Matters
It may be necessary to comply with the law, legal process, litigation, or requests from public or governmental authorities within or outside your country of residence for us to disclose Personal Information. We may also disclose Personal Information if we determine, for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We may also disclose Personal Information if we determine that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
To Investigate and Prevent Suspicious Activity
We may monitor your use of our Sites or use your Personal Information to identify fraudulent activities and transactions, prevent violations of the Terms of Use that govern our Sites, and prevent and prosecute misuse of our Sites. Our efforts in this regard may result in the collection and analysis of additional information about your online behavior that we may share with our Service Providers and/or third parties assisting us in our security efforts.
Business Transactions
In the event of a potential or actual sale, spin-off, merger, or similar corporate transaction involving a business unit of D.R. Horton or one of our rental communities, we may share your Personal Information with potential or actual buyers or other parties to the transaction and for purposes related to the transaction (e.g., pre-transaction due diligence, or transfer of the business as a result of the transaction, the privacy policy and practices of the buyer will apply to the collection, use, and sharing of your Personal Information going forward.
Your Privacy Choices
You may exercise certain controls regarding our use and sharing of your Personal Information. Please visit Your Privacy Choices to inform us of your choices.
Text Messages
We, our Service Providers, and third parties may offer you the ability to receive SMS text messages, including those sent using automated means. When you provide us your phone number, you represent you are the subscriber and regular user of the phone number provided and agree to promptly inform us of any changes. Your consent to receive text messages is not a condition of any purchase. Your mobile carrier's message and data rates may apply. You may choose to stop receiving text messages from us by replying STOP or by following the instructions in the message.
Do Not Track Signals
Some web browsers may give you the ability to enable "Do Not Track" functionality. "Do Not Track" is a browser setting that requests web applications eliminate their tracking of you. When you choose to turn on your "Do Not Track" setting, your browser sends a signal to third-party ad servers, digital advertising networks, data aggregators, and others to stop tracking you. There is currently no agreement or consensus on how companies should interpret a "Do Not Track" signal. Consequently, we do not honor "Do Not Track" signals. Instead, we allow you to exercise control over the collection and use of your information as described in this Privacy Policy.
Social Security Number Privacy Policy
We, in the normal course of business and as required by law, collect social security numbers. This information is transmitted over a secure connection that implements encryption of the Personal Information being transmitted. In addition, we prohibit unlawful disclosure and maintain other reasonable measures to protect and limit access to social security numbers to those on a need-to-know basis. We maintain reasonable procedures to destroy, erase, or make unreadable any data, computer files, and documents containing social security numbers prior to their disposal.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time, without prior notice to you, to reflect changes in our Personal Information practices or as required by law. We will indicate at the top of the policy when it was most recently updated.
Your use of our Sites after changes have become effective indicates your acceptance of the latest version of this Privacy Policy.
Your Privacy Rights
Depending on where you live, you may have some or all of the rights described below, and regardless of where you live, you may visit Your Privacy Choices to learn more about your rights and how they may be exercised.
Your U.S. State Privacy Rights
Under some U.S. state laws, residents may have certain privacy rights.
- Access/Portability. You may have the right to access your Personal Information in a portable and readily usable format. To submit an access or portability request, use the form at this link.
- Correction. You may have the right to request that we correct any inaccurate or incomplete Personal Information in certain circumstances. To submit a correction request, use the form at this link.
- Deletion. You may have the right to request that we delete your Personal Information, though this right may be subject to exceptions, including but not limited to, data necessary to perform a contract or comply with legal obligations. To submit deletion request, use the form at this link.
- Opt Out of the Sale or Sharing of Personal Information (Including the Use of Personal Information for Targeted Advertising). We may engage in activity that constitutes a sale or sharing of Personal Information or the use of Personal Information for targeted advertising under U.S. privacy laws. You may have the right to opt out of our use of your Personal Information for these purposes. To submit an opt out request, use the form at this link.
- California's Shine the Light Law. In accordance with California Civil Code section 1798.83(c)(2), D.R. Horton, together with its Affiliates, complies with California's "Shine the Light" law by providing California residents with a cost-free method to opt out of the sharing of their Personal Information by D.R. Horton and its Affiliates with each other, and third parties, including their affiliates, for the direct marketing of those third parties, and by disclosing these policies in this Privacy Policy. If you are a California resident and you would like to opt out of the sharing by D.R. Horton and its Affiliates of your Personal Information with each other or third parties for the direct marketing of those parties, please email us at [email protected].
- Appeal. You may have the right to appeal our decision if we decline to process your request. You may do so by sending us a statement of the reasons for your appeal via mail at D.R. Horton, Inc., Attn: Privacy Manager, 1341 Horton Circle, Arlington, TX 76011, or by emailing us at [email protected].
- Non-Discrimination. If you have the right to exercise any of the rights set forth above and choose to exercise such rights, you also have the right not to be discriminated against for exercising these rights.
- Sensitive Personal Information. Because we use sensitive Personal Information only to comply with certain legal obligations or complete transactions you have requested, we do not extend the right to request that we limit processing of sensitive Personal Information.
To learn more about these rights, and to exercise those that apply to you, you may visit Your Privacy Choices, contact us at D.R. Horton, Inc., Attn: Privacy Manager, 1341 Horton Circle, Arlington, TX 76011, email us at [email protected] or contact us by phone at 888-559-2763.
Please specify in your request what Personal Information you would like to access, correct or delete, or what other right you would like to exercise.
We will acknowledge receipt of your request within the time required by law. We will then either provide a substantive response or notify you of an extension period, and the reason for the extension.
To respond to your requests, we must verify your identity. We may do so by requiring you to confirm existing information we have from you and/or give a declaration as to your identity under penalty of perjury.
Only you or any authorized agent (as described below) may make a verifiable consumer request related to your Personal Information.
- How to Authorize an Agent. You may designate an authorized agent to submit your verified consumer request on your behalf, only if the authorized agent has your written permission, including power of attorney, to do so and you have taken steps to verify your identity directly with us.
- How We Verify Your Request. To respond to your request, we must verify your identity or the identity and authority of your authorized agent. We will use the Personal Information provided in that context only to verify your identity or the identity and authority of your authorized agent to make the request. Making a verifiable consumer request does not require you to create an account with us. To allow us to verify your request, we will require that you provide at least two pieces of Personal Information that we already have in our possession. We will verify your consumer request by comparing the information you provide to information already in our possession and take additional steps to minimize the risk of fraud.
Links to Other Websites
We may provide links from our Sites, through advertisements or otherwise, to third-party websites or applications, including various social media platforms. Those websites, applications and social media platforms have their own privacy policies and practices. This Privacy Policy does not address, and we are not responsible for, their content, privacy policies or practices or security and safeguarding practices. Any Personal Information you provide on these other websites, or to such other applications, will be subject to the privacy policies and practices of the third party. The inclusion of a link on any of our Sites does not imply endorsement of the linked website or application by us or any of our Affiliates. We are not responsible for the collection, usage, or sharing practices or policies of other companies or platforms. Please visit those websites to review their privacy policies.
Use of Google Maps features and content on our Sites is subject to the then-current version of the: (1) Google Maps/Google Earth Additional Terms of Service at https://maps.google.com/help/terms_maps.html; and (2) Google Privacy Policy at https://www.google.com/policies/privacy/.
Children
Our Sites contain general information not directed towards children. We do not knowingly collect Personal Information from children under the age of 16. We do not sell the Personal Information of children under the age of 16 without affirmative authorization by the child's parent or legal guardian. If we learn that we have collected Personal Information from a child under age 16 without parental consent, we will either seek parental consent or promptly delete that information. If you believe that a child under age 16 may have provided us with Personal Information without parental consent, please contact us.
Security
D.R. Horton has implemented reasonable administrative, technical, and physical safeguards designed to protect your Personal Information from accidental, unlawful, or unauthorized access, destruction, loss, alteration, disclosure, or use. However, no data security measures can guarantee security. You agree and acknowledge that we will not be liable or responsible for use or disclosure of your Personal Information that is the result of unauthorized or illegal access to our systems or those of third parties. If you believe the security of any information or data you have provided to us has been compromised, please immediately notify us of the problem by contacting us.
Contacting Us
If you have any questions about our Privacy Policy, you may contact us by mail at: D.R. Horton, Inc., Attn: Privacy Manager, 1341 Horton Circle, Arlington, TX 76011, by email at [email protected], or by phone at 1-888-559-2763.
Definitions
Account - Your personal online accounts on our Sites.
Affiliates - Any entity that directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control.
Automated Information - Information collected through automated means when you visit our Sites, or otherwise interact with us online.
Cookies - Small pieces of text used to store information on web browsers. Cookies are widely used across the Internet to store and receive identifiers and other information on computers, phones, and other devices. We may also use other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, including Web Beacons and pixel tags, for similar purposes. In this Privacy Policy, we refer to all of these technologies as "Cookies."
IP Address - A unique string of characters identifying each computer using the Internet Protocol to communicate over a network.
Mobile Applications - Our mobile sites, applications, and mobile interactive features.
Personal Information - Includes any information from or about an identified or identifiable person but does not include aggregate or anonymous information.
Property Managers - Companies, which are not an Affiliate of D.R. Horton, Inc., that perform leasing and property management services for us.
Service Providers - Companies, which are not an Affiliate of D.R. Horton, Inc., that provide services to us or on our behalf.
Sites - This Website, our Mobile Applications, and our Social Media Pages.
Social Media Pages - Our social media pages on various social media platforms.
Web Beacon - An automated method to track visitors to websites. Web Beacons may also be used to assist with marketing to determine if an email was read or forwarded.
Website - D.R. Horton or Affiliate website that displays or links to this Privacy Policy, including drhorton.com.
Effective Date
This Privacy Policy was last revised and is effective as of the date set forth at the beginning of this Privacy Policy.